Frequently Asked Questions
Everything you need to know about your Fluval experience, from shipping to home care.
What is the average shipping time for home decor items?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy for furniture and accessories?
We offer a 30-day return policy for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery in real-time.
Do you offer international shipping?
Currently, Fluval ships to all 50 U.S. states and Canada. We are working on expanding our logistics to support international shipping in the near future.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.
How can I ensure the quality of the materials used?
Fluval is committed to premium craftsmanship. Detailed material specifications, including wood type, fabric durability ratings, and care instructions, are listed on every product page.